Rules for India users and lawful platform use

Please read these general terms before registration or use of your account. By continuing to use the services, you agree to these terms as updated from time to time.

• Agreement to terms
  • You enter a binding agreement when you create an account, verify identity, or place any bet.
  • You confirm that you have read the rules, market-specific conditions, bonus terms, and any event notices.
• Eligibility and access
  • Minimum age is 18 years.
  • You must be located in a state or union territory where online betting on the offered event or game is legal or not prohibited. You are responsible for determining if you are allowed to participate under local law.
  • Only one account per person. Accounts are non-transferable. Do not permit another person to use your account.
  • Accurate information must be provided during registration and kept updated, including PAN when required for tax reporting.
• Changes to terms
  • Terms may be amended for legal, regulatory, product, or security reasons.
  • Notice will be provided by in-product message or email where practicable. Continued use after the effective date constitutes acceptance.
• Proper use of the platform
  • Do not use automated tools, bots, or scripts to place bets or scrape odds.
  • Do not attempt to circumvent geolocation, KYC, or risk controls.
  • Collusion, arbitrage abuse, market manipulation, or exploiting obvious errors is prohibited.
  • Uploading unlawful content, infringing material, or malware is prohibited.
• Promotions and bonuses
  • Promotions are subject to specific bonus terms, including eligibility, wagering requirements, expiry, contribution rates, and caps. In the event of inconsistency, the bonus rules for the promotion control.
• Content and intellectual property
  • All software, logos, data, odds, markets, text, and media are protected by intellectual property laws.
  • You may access content for personal, non-commercial use. Copying, redistributing, or framing content without written consent is not allowed.
• Suspension and termination
  • Accounts may be suspended or closed for violations, in response to law enforcement or regulator requests, or for responsible gaming or AML reasons.
• Liability and disclaimers
  • Markets, scores, and live data are provided for information only; official results prevail for settlement.
  • To the extent permitted by law, aggregate liability for any claim is limited to the total stakes or fees you paid in the 90 days prior to the claim.
  • Nothing limits liability for fraud, wilful misconduct, or other liability that cannot be limited under applicable law.
• Governing law and dispute resolution
  • These terms are governed by the laws of India, subject to mandatory local consumer protections and state gambling laws.
  • Disputes may be addressed through customer support first. If unresolved, parties may refer disputes to arbitration under the Arbitration and Conciliation Act, 1996, seat New Delhi, conducted in English.
• Contact and grievance redressal
  • For queries or grievances, use the in-app Help Centre or email [email protected]. A Grievance Officer will acknowledge complaints as per applicable law.

The following rules apply to bets placed on the platform in India, subject to market-specific conditions displayed on the event page.

• Who may place a bet
  • Only verified users who meet eligibility criteria and are located in jurisdictions where such betting is allowed may place a bet.
  • The platform may restrict betting from certain states based on legal developments.
• Acceptance of a bet
  • A bet is accepted when a confirmation ID appears in your betslip and the stake is deducted from your account balance.
  • Pre-match and in-play markets may be suspended or rejected due to odds changes, market closure, or risk limits.
  • Time displays, live scores, or data feeds are advisory and not official.
• Stakes, limits, and odds
  • Minimum and maximum stake amounts vary by market and are shown in the betslip prior to confirmation.
  • Decimal odds apply unless stated otherwise. Potential return equals stake × odds. Net win equals potential return minus stake.
  • Per-account, market, or event limits may be applied to manage risk.
• Settlement and official results
  • Bets are settled based on the official result declared by the event’s governing body at the time of settlement.
  • Subsequent changes to results for disciplinary or administrative reasons may not alter settlement unless stated in the market rules.
  • Where the market states “regulation time”, extra time or super over is excluded unless expressly included.
• Voids, cancellations, and errors
  • If an event is cancelled or abandoned before completion, affected bets may be void and stakes returned, unless settlement criteria have been met per market rules.
  • If an event is postponed, bets may stand if played within a reasonable period published in market rules; otherwise they may be void.
  • In case of palpable error in odds, market, or event details, the platform may void the bet or settle at the correct odds.
• Restrictions and responsible limits
  • The platform may refuse, limit, or cap bets, or restrict markets for integrity, legal, or responsible gambling reasons.
  • Self-excluded or time-out users cannot place bets during the exclusion period.
• Cash out and editing
  • Cash out features are provided on a non-guaranteed basis and may be withdrawn or unavailable for technical or market reasons.

This section outlines how funds move in and out of your account in India.

• Currency and ownership
  • Accounts operate in Indian Rupees (INR). Payment instruments must be in your name and match your verified identity.
• Deposits
  • Supported methods may include UPI, net banking, IMPS/NEFT/RTGS, debit/credit cards, and approved wallets.
  • Processing times are typically instant for UPI and cards, and up to 24 hours for bank transfers, subject to bank networks.
  • Fees, if any, are disclosed at the cashier. Your bank or wallet provider may levy charges.
  • The platform may apply deposit limits per transaction/day/month which are visible in your account.
  • Third-party and cash deposits are not permitted.
• Withdrawals
  • Withdrawals are paid to the source method or a verified bank account in your name, subject to KYC.
  • Processing generally occurs within 24-72 business hours after approval. Bank settlement times may vary.
  • Incomplete KYC, security reviews, responsible gaming checks, or AML reviews can delay or block withdrawals.
  • Minimum and maximum withdrawal amounts are shown in the cashier and may vary by method.
• Turnover and bonus conditions
  • To reduce misuse, deposits may need to be wagered at least once before withdrawal unless required by law otherwise.
  • Withdrawals of bonus funds are subject to the applicable bonus terms, wagering requirements, and expiry.
• Verification and security
  • You may be required to verify PAN, address, and bank ownership, and to complete liveness checks. Additional documents may be requested to meet AML obligations.
• Cancellations and reversals
  • A pending withdrawal can be cancelled by you until marked as approved, unless restricted by responsible gaming rules.
  • Once approved, a withdrawal cannot be reversed.
  • Deposits cannot be cancelled after successful authorisation by your payment provider.
• Errors and chargebacks
  • Payment errors will be corrected. If funds are credited in error, you must notify support and the amount may be reversed.
  • Unauthorised chargebacks may result in account suspension and recovery actions.

Responsible betting safeguards your well-being. The platform provides controls to help you manage risk.

• Player protection tools
  • Deposit, stake, and loss limits – set daily, weekly, or monthly caps.
  • Session time reminders and cool-off periods.
  • Time-out (24 hours to 6 weeks) and self-exclusion (6 months or more). Self-exclusion cannot be revoked during the selected period.
  • Reality checks and access to your betting history to help you track activity.
• Changes to limits
  • Reducing a limit takes effect immediately.
  • Increasing or removing a limit applies after a cooling-off period to prevent impulsive changes.
• Self-assessment and information
  • A risk self-assessment questionnaire is available in your account settings to help you evaluate your betting behaviour.
• Independent help and counselling in India
  • Tele-MANAS: Dial 14416 or 1-800-91-4416 for mental health support.
  • AASRA: 9820466726 and aasra.info for emotional support.
  • Gamblers Anonymous India: local groups and online meetings at gamblersanonymous.org.
  • NIMHANS Centre for Well Being: counselling resources at nimhans.co.in.

If betting affects your life or finances, consider using self-exclusion and contacting a support service.

The platform implements measures aligned to Indian legal requirements to deter money laundering and terrorism financing.

• Legal framework and obligations
  • Controls are designed in line with the Prevention of Money Laundering Act, 2002, rules made thereunder, and relevant guidance. Reporting to FIU-IND may occur where legally required.
• Know Your Customer (KYC)
  • Identity verification may include PAN, government-issued photo ID, address proof, liveness checks, and date of birth confirmation.
  • Bank account verification is required before withdrawals.
  • PEP and sanctions screening may be performed against applicable lists.
• Monitoring and detection
  • Transactions are monitored for patterns such as rapid deposit-withdraw cycles, use of third-party payment instruments, unusual bet sizes, or activity inconsistent with your profile.
  • The platform may request source-of-funds or source-of-wealth information.
• Restrictions and consequences
  • The platform may place limits, freeze funds, refuse transactions, or close accounts where AML concerns arise.
  • Suspicious activity may be reported to competent authorities without prior notice to you, as permitted by law.

Your privacy is protected in accordance with the Digital Personal Data Protection Act, 2023, and applicable IT rules.

• What data is collected
  • Registration details: name, date of birth, contact information, and address.
  • Verification data: PAN, ID documents, and bank details for payouts.
  • Usage data: device information, IP, geolocation approximations, event and market interactions, and betting history.
  • Financial data: deposits, withdrawals, and bonus usage.
  • Cookies and similar technologies for security, analytics, and preferences.
• How data is used
  • To provide services, operate your account, settle bets, and prevent fraud.
  • To meet legal and AML obligations and for responsible gambling interventions.
  • To send service messages and, where you consent, marketing about bonuses or new features. You can opt out at any time.
• Lawful bases
  • Consent where required, performance of a contract, legal obligation, and legitimate interests such as service improvement and security.
• Sharing and transfers
  • Data may be shared with payment partners, KYC vendors, fraud prevention services, auditors, affiliates providing services, and regulators or law enforcement when required.
  • Cross-border transfers may occur under appropriate safeguards and contractual protections.
• Retention
  • Records are retained for as long as needed for legal, tax, and AML purposes, after which they are securely deleted or anonymised.
• Your rights
  • Access, correction, deletion, and grievance redressal as per Indian law.
  • Withdraw consent for marketing at any time.
  • Submit requests through the Help Centre or email [email protected]. A response will be provided within statutory timelines.
• Security of personal data
  • Security measures described in the Security section apply to your personal data.

Security protects your account, betting activity, and payments.

• Technical safeguards
  • Encryption in transit using TLS 1.2 or higher and encryption at rest for sensitive data.
  • Tiered access controls, firewalls, and network segregation to reduce risk.
  • Continuous monitoring, anomaly detection, and incident response procedures.
• Account protections
  • Two-factor authentication is available and may be required for sensitive actions.
  • Device checks and session management help prevent unauthorised access.
  • Automatic timeout for inactivity and alerts for unusual login or payment activity.
• Organisational measures
  • Staff training on data protection and AML, background checks where appropriate, and strict need-to-know access.
  • Regular audits, vulnerability assessments, and backups to support service continuity.
• Your responsibilities
  • Use a strong, unique password and enable two-factor authentication.
  • Keep devices updated and secure. Do not share your login details.
  • Report suspected unauthorised use immediately through the Help Centre.