Get help fast: chat, call, email, or message

Use PariPulse live support when you need quick answers while on the website or app. A chat agent joins the conversation and helps step by step.

• How to start
  • On website: tap the chat bubble at the bottom right, then choose a topic.
  • On app: Profile > Support > Chat.
  • Log in for account-specific help.
• Best for
  • Login or OTP issues, password reset guidance.
  • KYC status, document upload help.
  • Deposit pending, UPI reference check, card decline guidance.
  • Withdrawal status, bet settlement questions, bonus terms.
• Hours and languages
  • 24/7 chat in English and Hindi.
  • Selected regional languages 10:00–20:00 IST.
• Response time
  • First reply in 1–2 minutes.
  • Complex cases may be moved to a ticket for follow-up.
• Tips for faster replies
  • Share username, registered mobile number, and recent transaction reference.
  • Attach screenshots of errors or payment confirmations.
  • Keep the app open to avoid losing the queue.
  • Ask for the ticket ID before ending chat.
• Safety
  • The PariPulse support team will never ask for OTP or full card details.
  • Share only the last 4 digits of your card if needed for verification.

Email works best for cases that need documents or a written trail. For detailed updates, write to the PariPulse customer service email listed below.

• Where to email
  • General queries: [email protected]
  • KYC documents: [email protected]
  • Payments and withdrawals: [email protected]
  • Complaints and appeals: [email protected]
• Best for
  • KYC submissions and re-checks.
  • Payment proofs, bank statements, and dispute evidence.
  • Formal complaints or regulatory queries.
  • Account history or responsible gaming requests.
• Response time
  • 2–6 hours for most emails.
  • Up to 24 hours for complex investigations.
• What to include
  • Subject line tags: [Login], [KYC], [Payments], [Withdrawal], [Bonus], [Complaint].
  • Your username, registered mobile number, and time of issue (IST).
  • Screenshots, PDFs, or JPGs up to 5 MB per file.
• Tips for faster resolution
  • Send from your registered email ID.
  • One issue per email thread.
  • Reply in the same thread to keep the history.
  • Mask sensitive data; do not include full card numbers.

Phone support gives instant, voice-based help. Call when you prefer speaking to an agent or need urgent assistance.

• Call method
  • Dial the toll-free free number to connect to an agent.
  • Follow IVR prompts for Account, Payments, or Technical.
  • You may be asked to verify your date of birth or last transaction amount.
• Support numbers and hours
  • PariPulse helpline number (toll-free): 1800-212-7724 (helpline number 24 7).
  • Alternate support number: +91 22 3500 4444 (standard charges apply).
  • Phone lines are open 24/7.
• Expected wait and outcome
  • Typical wait: 1–3 minutes off-peak; 5–10 minutes at peak.
  • Many issues get resolved on the call; complex cases receive a ticket ID.
• Best for
  • Time-sensitive payment checks.
  • Urgent login lockouts.
  • Responsible gaming or self-exclusion requests.
• Tips for faster calls
  • Keep username, registered mobile number, and ticket ID ready.
  • Call during off-peak hours (10:00–12:00 or 22:00–07:00 IST) for shorter queues.
  • Use a stable network and be ready to receive an SMS verification code.

Messaging support suits quick questions and simple checks. Use it for light queries when you are on the move.

• Platforms
  • WhatsApp Business: +91 96190 12345.
  • Telegram: t.me/PP_India_Care.
  • Facebook Messenger: m.me/PPIndiaCare.
  • X (Twitter): @PP_Care.
• Best for
  • Link checks, minor account questions, basic bonus info.
  • Quick payment status updates and FAQs.
  • Getting a chat or call-back arranged.
• Response time
  • 10–30 minutes for first replies during most hours.
  • If the case needs verification, you may be moved to chat, email, or phone.
• Tips for effective messaging
  • Do not share OTP, full card numbers, or full bank details.
  • Send your username and last 4 digits of the registered mobile number.
  • Share screenshots of errors or payment confirmations to speed things up.
  • Avoid posting personal data on public timelines; use direct messages.

Get specialised help for errors in sign-in, transactions, or gameplay. The PariPulse support team routes technical cases to trained specialists.

• How to reach technical support
  • Live Chat > choose Technical Support to enter the specialist queue.
  • Email: [email protected].
  • Phone: call the helpline and select Technical in IVR.
• Issues handled
  • Login failures, 2FA or OTP not arriving.
  • KYC upload errors, file format or size issues.
  • UPI pending or reversed payments, card declines, netbanking timeouts.
  • Game not loading, app crash, lag, or bet not settling.
  • Withdrawal errors, bank mismatch, or IFSC issues.
• Expected timelines
  • Initial triage in 15–30 minutes via chat.
  • Fixes for common issues: 30–180 minutes.
  • Provider escalations: 24–72 hours, updates shared by email or chat.
• What to include
  • Error code and message, device model, OS version, app or browser version.
  • Time of issue (IST) and network type (Wi‑Fi or mobile data).
  • Payment references (UPI or bank) and last 4 digits of card if relevant.
  • Screenshots or short screen recordings.
• Safety and privacy
  • Never share OTP or full PAN, CVV, or full bank account numbers.
  • Files are stored securely; sensitive data is masked in records.

High-tier players get faster routing and dedicated assistance. VIP support for PariPulse members adds priority chat, call, and email access.

• Access
  • Priority Chat appears in Support after sign-in for eligible accounts.
  • VIP phone line: 1800-212-9908 (toll-free in India).
  • VIP email: [email protected].
• Who qualifies
  • Higher loyalty tiers as shown in My Account > Loyalty.
  • Invite-based access depending on monthly activity and account standing.
• Response targets
  • Priority Chat: under 60 seconds.
  • Phone: answer within 30 seconds.
  • Email: 1–2 hours for first update.
• Best use cases
  • High-value payment checks and withdrawal scheduling.
  • Account reviews, limits, and personalised callbacks.
  • Event or tournament queries linked to VIP perks.
• Tips to maximise benefits
  • Keep your profile and KYC updated.
  • Maintain active contact preferences to receive callbacks.
  • Quote your VIP ID for faster verification by the support team.